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FREQUENTLY ASKED QUESTIONS How to Order: You may place an order via our website, telephone or by fax. WEBSITE: www.SexualFantasyBoutique.com MAIL: 45 Fernwood Ave. Edison, NJ 08837 TELEPHONE: 1-866-699-8327 FAX: 1-732-468-1197 We are more than happy to add additional selections to your order. Keep in mind that a new order for the additional items may be necessary if your original order has already been sent to our warehouse for processing. Simply contact our Customer Service Department at 866-699-8327 with your original order number to place your request. An item may only be removed from an order prior to it being submitted for processing. Please be sure to read the details (size, color, material, etc.) of each item carefully to ensure that you are making the right selection. If after submitting your order you no longer wish to keep a particular item(s), you may initiate a return. See our Return Policy page for details. We'll be more than happy to process your faxed order. On your fax, be sure to include the item number(s) and quantity of the product(s) you would like to purchase, your ship-to name and address, the billing address where your credit card statements are mailed, an email address and a contact # where you can be reached to provide us with your credit card number. Orders should be faxed to 732-468-1197. Back-Ordered items are typically shipped within 24 hours of the receiving the item in our warehouse. The item's receipt date is shown to you at the time your order is placed. Feel free to contact a customer service specialist at 866-699-8327 to inquire on the status of an item's availability. Please feel free to contact a customer service specialist at 866-699-8327 to inquire on the status of an item's availability. You may contact our Customer Service department at 1-866-699-8327 , Monday through Friday from 9 a.m. to 6p.m. Eastern Standard Time. All mail correspondence should be sent to 45 Fernwood Ave, Edison, NJ 08837. Faxes should be sent to 732-468-1197. You may also contact us via e-mail at customerservice@sexualfantasyboutique.com. Orders may be placed on our website, www.sexualfantasyboutique.com, 24/7. If you are in need of support, our Customer Service department can be reached Mon-Fri, 9 AM – 6PM EST. At this time, we do not ship outside of the United States and its territories (which includes Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam). If your billing address is outside of the United States, but you are shipping your order to a U.S. address, you may fax your order to us. Our online store is not programmed to accept billing addresses outside the U.S. Please see our instructions for faxing an order in this document above. Once your order has been submitted, it is promptly sent to our warehouse for packaging and shipment preparation. Therefore, once your order has been placed it cannot be canceled. Please be sure to review your order for accuracy prior to confirming for processing. Upon completing the checkout process, an order confirmation page will display, thanking you for your order. In addition, an order confirmation will be emailed to you within an hour of placing your order confirming receipt of your order. Orders may also be placed over the phone, via fax and by email. Phone orders can be placed by calling 866-699-8327 . Fax Orders can be sent to 732-468-1197. Email orders can be sent to customerservice@sexualfantasyboutique.com. Please be sure to provide the item number and quantity for each item requested, the address you would like your order shipped to (along with the name of the recipient), the billing address of the credit card being used to pay for the order (along with the name of the cardholder), and a contact number where you can be contacted within 24 hours to provide us with a credit card number. For your security, we will never ask you to provide your credit card numbers in a fax or email. SHIPPING: Orders received Monday through Thursday will ship next day. Orders received Friday will ship on Monday. Two day services are available. However, transit times vary based on your ship-to location for the Expedited Ground method. Please see the Shipping Policy section of our website for details on how many days it would take for your order to arrive with Expedited Ground shipping. You may select from our Premium Guaranteed (2 day), Express Guaranteed (3-4 days), or Expedited Ground (2-7 days) methods of shipping for your order. Please note that the transit times vary for Ground shipping. Shipping and Handling charges are calculated based on the total weight of your order. Expedited Ground method carries a base charge for the first 1lbs and an additional charge for each lb over the first 1. Premium Guaranteed and Express Guaranteed methods carry a base charge for the first 2lbs and an additional charge for each lb over the first 2. See our Shipping Policy for more details. Most orders received will ship out next business day (Monday-Friday). Our primary carrier for shipments within the 48 continental US is UPS. Premium and Standard shipments to Army Post Offices (APO), Fleet Post Offices (FPO), Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam are sent via the United States Postal Service. Orders received will shipped out by next business day (Monday-Friday). If you selected Premium Guaranteed as your preferred method of shipping, you will receive your order in 2 business days. Shipping carriers and methods are limited to those listed in our shipping policy. As part of our shipping policy we offer a variety of shipping methods to select from. Simply select the one that suits your needs. Yes we do. The speed of delivery will be based on the shipping method that you select at the time of placing your order. Please note that Premium and Expedited Ground are the only 2 methods available when shipping to a PO Box. We cannot ship Express packages to a PO Box. Once your order has been shipped, a shipping confirmation email will be sent to the email address that you provided us at the time you placed your order. Amongst other information, this confirmation will include the name of the carrier delivering your package and the tracking number associated with your shipment. Once you've received this information, you can simply visit that carrier's site and enter your tracking number to obtain the latest status. Please see the list of carrier sites below:
We currently do not ship to international destinations. Business days are Monday through Friday, weekends and holidays not included. At this time, we do not ship on weekends. All orders are processed and will ship Monday through Friday. Yes, provided that the order has not left our warehouse. Please call 866-699-8327 to submit this request. RETURNS: Please see the Returns and Exchanges Policy section of our website for complete instructions on how to initiate a return or refer to the back of your packing slip. You may return any product for any reason. However, certain accessory items may not be returned once the manufacturer's sealed packaging has been opened (see our returns policy for details). Items may be returned in the same packaging they were received in, or if you choose to do so, you may return your item(s) in the carrier issued packaging. Please be sure to include all original material received with your order, such as poly-bags, labels and tags. If you are sending your order back in the same box/packaging you received the order in, be sure to place your return label over the original shipping label. This will prevent confusion with the carrier once the package is dropped off. It usually takes 10-14 days to process your return and for the credit to appear on your statement. Shipping Charges are not refundable. If an item is damaged during shipping, please contact our Customer Service Department at 1-866-699-8327 for a replacement or refund. Please call our customer service department and a costume specialist will be more than happy to help you replace the missing part(s). PRODUCT QUESTIONS: All items on our website are available for immediate shipment unless marked "Special Order" or "Out of Stock". If a costume is offered in multiple sizes, you will be required to select your size shown in the item's description page before proceeding. Standard sized adult costumes traditionally fits women sizes 7-12 and men up to a 46' chest or 200lbs. If you are unsure if a particular sized costume will fit, it is always best to order one size larger. Please see the item's description for more details on costume sizes. It is part of our commitment to continuously bring you the latest and greatest costumes in the industry. As a result of this frequent expansion of our costume and accessory line, we do not provide printed catalogs. However, detailed product information, pricing, availability and much more, can all be found on our website for all of our products. There are several ways that you can go about narrowing down your search for a costume.
CORPORATE INFORMATION: 45 Fernwood Ave Edison, NJ 08837 Business Phone:(732) 468-1000 Business Fax: (732) 468-1197 |
| 1-866-699-8327 |
CUSTOMER CARE HOURS: Mon-Thurs 9am-9pm ET | Fri 9am-6pm ET | Sat 10am-5pm ET | Sun 12-5pm ET |
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